Let Us Be Your Contractor Now
Brains are becoming the core of organizations, other activities can be contracted out
What are our major service lines
Advanced R & D Outsourcing - Whether you are in industry or in academia, we can help you in conducting advanced R & D in all aspects of software engineering, hardware engineering, and system engineering, ranging from algorithm design to system implementation. We are particularly strong in EDA, business process modeling and optimization, software process, software testing automation, software verification and validation, software architecture, hardware system modeling and verification, just to name a few.
Technology infrastructure services on IT outsourcing - Monitoring, administration, diagnostic (both proactive and reactive), vendor management, reporting, incident management, problem management, change management and configuration management for desktops, databases, messaging, storage, distributed servers and main frames, security and networkings
Enterprise application services on IT outsourcing - Managing, deploying and optimizing business process and associated business applications
Testing services on IT outsourcing - Life cycle testing, test automation, specialized testing and test management, could be On-demand, project-based or Testing as Managed Services (TMS)
Business process outsourcing - Supporting company infrastructure, human resource management, procurement and logistics, financial processes, customer care among others for industries like banking, insurance, telecom, manufacturing, retail, energy and utilities
Consulting - Strategy consulting, business process consulting, IT consulting, and business process-led/IT-enabled consulting
Why choose Hometown On-demand ITO and BPO
Services?
- Innovation-power services, customer first mentality, superior talent pool, significant cost advantage, comprehensive software expertise and domain knowledge, commitment to quality, differentiation and personalization
are our key competitive advantages
- Working with us, you will not worry about language problems, project management problems, cultural differences and legal obstacles any more: we speak in your languages, natural, technical and business-wise
- Solid ITO and BPO service process, unmatchable domain know-how, turnkey solutions,
quick turn-around time, and affordable cost are what you could expect from us right here, right now.
- Do what you can do best, and outsource the rest to us. We believe innovation
is a necessary precondition for success nowadays, and we strive our best to
build a trusted partnership based on value awareness with you through
management level and operational level excellence
- We provide customized horizontal solution based services for many verticals
. The key strength of our outsourcing service is balancing of cost savings and
value creation, we fully understand our service is solely for your business,
and superior Quality, significant Cost savings, and strategic Value are what we Deliver
to you - QCVD is our key differentiator to our competitors
- In service business, we understand the following basic principles and we
strongly adhere to them: 1) Evolutionary Innovation Is Better than Revolution;
2) No Magic, Only Basic. Whether the objectives of outsourcing your projects
are to reduce or control costs, drive productivity, gain access to more skilled
resources, accelerate application development, improve scalability, free up
internal resources, seek more innovative solutions, sharpen business focus,
look for geographic expansion, or reduce time to market, we could help you on
achieving your goals more effectively and efficiently
- Your SMART (Simple, Maintainable, Affordable, Reliable, Timely) PARTNER (Passion, Accountability, Responsiveness, Team, Nimbleness, Empowerment, and Relationship) corporate culture, superior technical expertise, proven best practices, rich domain knowledge,
excellent cultural adaptation, state-of-the-art infrastructure as well as high
credibility, competitive performance/cost ratio, round-the-clock operation are
our core competency. We bring you significant cost savings, superior quality,
no risk, increased value, high flexibility and possible strategic trusted
partnership
- Our interpretation of Client Value Awareness (CVW) for both offshore IT
outsourcing service and BPO is as follows: Value Creation based on business
perception, Trust Build-up based on business management, and Innovation
Execution based on business flexibility, whether you are our one time customer
or long term clients.
- Our interpretation of Quality of Services (QoS) for both offshore IT
outsourcing service and BPO is it is all about relationship, and we always take
a pro-active value awareness approach, we try out best on mapping our service
solutions to your business goals through flexible service provision to meet
your project expectation. We believe that satisfaction cannot be argued,
satisfaction must be created by delivery, so your complete satisfaction of our
service is the sole criteria of your success, which is our achievement
- We have invested heavily in people, technology, processes, metrics, domain
knowledge, systems and infrastructures in building our outsourcing capability.
We know how to get your job done, on scope, on time and on budget, no more and
nothing less, and we do it for you with your satisfaction. We meet your
expectation at different levels through pro-active engagement: cost benefits,
operational excellence and value enhancement. Above all, through outsourcing,
you could benefit from our service on better business alignment, more
likelihood of returns, superior process visibility, better risk mitigation and
possible greater innovation
What We
Specialize in Particular
- Online-Marketing total solution, which consists of Pull-based solutions such
as Blog, Podcast,
RSS Syndication
, Wikipedia, SEO and PPC, and Push-based
solutions such as Permission-based Email Campaign. Our advanced strategies and
tactics to both SEO and PPC are
unique in the industry, the former consists of purely-manual SEA (Search Engine
Assessment) followed by fully-automatic, error-free SEO (SEO Automation); the
latter consists of External PPC followed by Internal PPC (PPC Automation).
Marketing is all about precise targeting and maximum differentiation, whether
online or off-line, and there is a radical difference between online marketing
and off-line marketing. The essence of SEO is traffic optimization, not traffic
maximization; and the essence of PPC is conversion rate, in other words, click
to sales ratio.
- Website Design (both creatively and technically), Construction, Testing,
Renovation, Internationalization, Localization and Technical Support, both for
static websites and dynamic websites such as for e-Business applications, adopting J2EE, LAMP
(Linux, Apache, MySQL, PHP), and RoR (Ruby on Rails) among other web Frameworks on
all major platforms - We help you with our software engineering capability and
software products building expertise
- Software Products Design, Architecting, Development, Enhancement, Porting,
Reengineering, Maintenance, Internationalization, Localization and Technical
Support, adopting C, C++, Java, Perl, and Ruby among other programming languages on all major platforms - We help you with our software engineering
capability and software products building expertise
- Software Turnkey Solutions and Point Solutions for IT based Business Process
Analysis, Steaming and Automation, on all major platforms - We help you with
our software engineering capability and software solutions providing expertise
- Software Quality Assurance, Verification and Validation based on Test
Planning, Automated Test Design and Development (both test cases and test
scripts), Automated Test Execution (both single platform and multi-platform)
for correctness, performance and QoR, on all major platforms - We offer
home-brew test automation solutions to tackle your testing challenges
- Business Process Outsourcing (BPO) Services: As BPO is taking place within
transactional elements of many processes automating previously labor intensive
processed, our BPO service covers all aspects of business process, ranging from
quote, planning, order, production and/or service, procurement and invoice. Our
service focuses on 24X7X365 technical support/client help desks (both online
and off-line), IT-automated front-office and back-office services, Web-enabled
administrative support among other services. Leverage our innovation automation
based total solution to streaming your business process. Take
the full advantage of around twelve hours time zone difference in supporting
your round-the-clock operation. We believe that business process management and
IT operations support are top key issues to ensure successful BPO. We
understand business process is the cornerstone of how you deal with your
clients, and business processes have different priorities in terms of time and
business function. These different priorities have to be taken into account -
Your business is our business
Best Practices of Hometown ITO and BPO
- We offer all popular outsourcing business models, these include Turnkey
Project, Time & Material (T & M) and Off-shore Development Center
(ODC). Based upon your business context and outsourcing plans, we may also work
with you with a dedicated, customized business model tailored to your specific
needs
- We provide client-focused dedicated engineering development and administrative
support teams working off site. Our well-educated, highly experienced, low
attrition team provides domain specific technical skill sets for the client
under our unique in-house processes including both ITO Process (ITOP) and BPO
Process (BPOP), which govern requirements management, project management,
change management (configuration management, incident management, release
management, problem management), communication management as well as security
management.
Solution to Security Concerns
We recognize the need to provide a completely secure environment in its
offshore development centers. This embraces physical and network security. When
working with client, we address the security issues in a serious manner to
overcome weakness in international laws.
- Network and Data Security: Our public network is behind a firewall and
network and database security is managed and monitored by a full-time system
administrator, while our private network is totally isolated to the Internet,
which is used for outsourcing projects development.
- IP Issues: We sign NDA with client if necessary
Solution to Quality Concerns
We implement a in-house daily build and test, milestone based synchronization
and stabilization quality assurance automatic process, whether for offshore IT
outsourcing or BPO
Solution to Communication Concerns
- Communication, communication, communication: we understand your concerns on
scope creep, losing of control etc. just because of lacking of communication.
We provide you one single interface for project management and clear escalation
paths by using
E-mail
, MSN,
phone call and fax
to be vigilant about productivity as well quality; we listen, listen and
listen, we strive to act instead of react through prioritization, alignment and
coordination
- We understand outsourcing is not the silver bullet for reducing costs short
term, and real partnerships develop in time. We work hard to make clear
management commitment for mutual success by establishing realistic criteria and
expectations on business strategy, technology and organization, in other words,
we think globally and act locally. It is indeed a challenge but more than worth
the effort, and we practice it day by day
Customizable Horizontal Solutions for Diverse Industry Verticals
We have clients from the US (CA, GA, MN, FL, MA, TX among other states), Canada, UK, Germany and
Australia among other countries in the following industries, covering many
industry verticals, just to name a few:
1. Software
2. Marketing, Online and Off-line
3. Healthcare
4. Advertising and Media
5. Office Supply
6. Legal
7. B2B
8. Book publishing
9. Hospitality
10. Furniture
11. Telecommunication
12. Payment Processing
13. Wholesale
14. Retail and Distribution
15. B2C
16. Real Estate and Mortgage
17. Insurance
18. Automobile
19. Securities
20. Utilities
21. Manufacturing and Engineering
22. Traffic and Transport
23. Online Gaming
24. Banking and Finance
25. Energy
27. Semiconductor
28. CleanTech
29. Search Engine
30. Steel
Clients Testimonials
1. "Very professional group to work with."
2. "I was very pleased with the job that they performed. They do a good
job on analyzing the SEO requirements through SEA (Search Engine Assessment).
After that they provide document with recommendations for optimizing the size.
I would recommend them to others."
3. "This is an ongoing project and the provider has done a good job of
taking care of the tasks each day. I recommend this company and am planning to
continue working with them with higher level tasks in the future"
4. "Good work! Excellent placement"
5. "A very good and professional company to deal with, I would definitely
use them again for similar work. With something like SEO it is hard to find a
company who agrees to take the payment when the work is not only complete but
also when you can see results but also they did. Many thanks"
6. "We were very pleased with the professionalism and care taken to
complete this project. Communication was excellent throughout. We would
consider using them again for website maintenance issues"
7. "Great work, did exactly what is required and followed our sometimes
not too clear instructions. We plan on using this provider again."
8. "This project continues to be very successful for us. I highly recommend this vendor. "
9. "I'm very satisfied with the ongoing work done by them, and I'm happy to recommend their services to others. "
